Version: 5.0
Effective Date: January 2026
1.1. These Terms of Service (hereinafter referred to as the Terms) constitute a legally binding agreement between Individual Entrepreneur Andrey Boldyrev (hereinafter referred to as the Rights Holder, HedyOS, we, us, our) and you (hereinafter referred to as the User, you, your) regarding your use of the HedyOS Service.
1.2. By registering for or using the HedyOS Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
1.3. Definitions:
1.4. Terms related to personal data processing:
For business users: Additional terms for processing personal data of third parties (customers, employees, partners) are contained in Appendix No. 1 to these Terms.
2.1. The Rights Holder grants you the right to use the HedyOS Service in accordance with your selected subscription plan.
2.2. Service functionality:
- Automatic audio transcription to text
- Text translation into multiple languages
- Text processing with AI language models (LLM): summarization, Q&A, analysis
- Transcription history storage
- Results export in various formats
2.2.1. Audio transcription is performed using API keys from third-party speech recognition services that you obtain independently. Audio files are transmitted directly from your device to your chosen speech recognition service, bypassing HedyOS servers. HedyOS does not have access to your audio files.
2.2.2. Automatic text translation and LLM processing may be performed using third-party services (sub-processors). The current list of services is available at: https://hedyos.com/docs/services
2.2.3. Data synchronization between your devices (when enabled) is performed through our servers.
2.2.4. You can create public links to transcription sessions that will be accessible to anyone on the internet without authorization. By creating a public link, you independently decide to publish the transcription content and bear full responsibility for the lawfulness of such publication.
2.3. Territory and Data Processing
2.3.1. Service Availability:
The Service is available for use worldwide.
2.3.2. Processing of Your Personal Data:
Your personal data (email address, name, password, settings, subscription information) is processed and stored on servers located outside the Russian Federation.
2.3.3. Content Processing:
Content you create in the Service (transcription texts) is processed as follows:
By using these features, you consent to the transfer of your content to the specified services.
2.3.4. Your Responsibility for Content:
The Rights Holder acts as a technical intermediary in processing your content and does not determine the purposes and methods of its processing.
You bear full responsibility for the lawfulness of content you create, store, and publish, including:
- Compliance with applicable data protection laws (GDPR, CCPA, etc.)
- Compliance with copyright and intellectual property rights
- Lawfulness of recording and publishing audio materials
- Compliance with confidentiality requirements
2.3.4A. Third-Party Personal Data in Audio Recordings:
Audio recordings and transcription texts uploaded or created by you may contain personal data of third parties (meeting participants, interlocutors, mentioned individuals).
By uploading such content to the Service for transcription, translation, or other processing, you confirm that:
- You have a lawful basis for processing the personal data of third parties (consent, legitimate interest, or other legal grounds under GDPR Art. 6 or applicable law);
- You bear full responsibility for the lawfulness of recording, storing, and processing personal data of third parties;
- You agree to indemnify the Rights Holder against any claims, damages, or losses arising from third-party claims related to the processing of their personal data without lawful basis.
The Rights Holder does not verify whether you have lawful basis for processing third-party personal data and is not liable for its absence.
2.3.5. Business Use:
If you use the Service on behalf of an organization to process data of customers, employees, or partners:
- Your organization is the data controller
- The Rights Holder acts as a data processor on behalf of your organization
- The conditions of Appendix No. 1 to these Terms apply
2.4. Territory of use: worldwide.
2.5. The term of use is determined by your selected subscription plan.
3.1. To use the Service, you must register by providing accurate information.
3.2. You agree to:
- Not share access to your Account with third parties
- Maintain the confidentiality of your credentials
- Immediately notify us of any unauthorized access
3.3. You are fully responsible for all actions performed under your Account.
3.4. You must be at least 18 years old to use this Service.
4.1. Rights Holder's Obligations:
- Provide access to the Service in accordance with your subscription
- Ensure confidentiality of your personal data
- Provide technical support
4.2. Rights Holder's Rights:
- Temporarily suspend the Service for maintenance with reasonable notice
- Modify Service functionality with User notification
- Restrict access for Terms violations
4.3. User's Obligations:
- Use the Service in accordance with applicable law
- Not use the Service for illegal purposes
- Pay for your selected subscription on time
- Ensure you have lawful basis to process any third-party personal data in your content
- Not upload sensitive personal data without proper consent
- Not process unlawfully obtained recordings
- Ensure lawfulness when creating public links
4.4. User's Rights:
- Use all Service features within your subscription
- Contact support
- Terminate the agreement at any time
- Delete your content from servers at any time
- Request confirmation of personal data deletion
5.1. Pricing is determined by current plans published at hedyos.com.
5.2. Payment methods:
- Credit/debit cards
- Electronic payment systems
- Other methods available on the website
5.3. Subscription payments are charged:
- Upfront for the entire period (monthly/annual)
- Automatically upon renewal (if auto-renewal is enabled)
5.4. We may change pricing with 14 days notice to Users.
5.5. Payment Processors:
We use the following payment processors:
| Payment Processor | Location |
|---|---|
| Robokassa | Russia |
| Prodamus | Russia |
| T-Bank | Russia |
Payment card details are processed directly by payment processors and are NOT stored on our servers.
5A.1. Categories of Data Processed:
5A.2. Roles in Processing Your Personal Data:
Regarding your personal data:
- The Rights Holder is the data controller
- Processing is performed in accordance with GDPR, CCPA, and other applicable laws
- Legal bases: your consent and performance of contract
5A.3. Rights Holder's Role in Content Processing:
Regarding your content (transcription texts):
- The Rights Holder acts as a technical intermediary providing infrastructure
- The Rights Holder does not determine purposes and means of content processing
- You independently decide what content to create, store, synchronize, and publish
5A.4. Business Use:
If the Service is used by an organization to process personal data of third parties:
- The organization is the data controller of third-party data
- The Rights Holder acts as a data processor on behalf of the organization
- Processing is governed by Appendix No. 1 (Data Processing Agreement)
- The organization is responsible for having lawful basis for processing
5A.5. Privacy Policy:
Detailed data processing conditions, security measures, data subject rights, and their exercise are set forth in our Privacy Policy at: https://hedyos.com/privacy-policy
By accepting these Terms, you confirm that you have:
- Read the Privacy Policy
- Agree to the data processing conditions
- Understand your rights and obligations
5A.6. Consent to Data Processing:
By registering and/or using the Service, you consent to the processing of your personal data in accordance with these Terms and the Privacy Policy.
You may withdraw consent at any time by contacting: hello@hedyos.com. Upon withdrawal, Service access will be terminated as data processing is necessary for Service provision.
6.1. Rights Holder's Liability for Your Personal Data:
6.1.1. The Rights Holder is responsible for ensuring security and confidentiality of your personal data in accordance with applicable data protection laws (GDPR, CCPA).
6.1.2. In case of data breach, we will:
- Notify relevant supervisory authorities as required by law
- Notify affected Users within 72 hours
- Take immediate remedial measures
- Provide detailed information about actions taken
6.1.3. We implement technical and organizational security measures as described in our Privacy Policy.
6.2. Liability for Content (Technical Intermediary Role):
6.2.1. The Rights Holder acts as a technical intermediary and is NOT responsible for:
- Content you create or upload
- Lawfulness of storing, synchronizing, or publishing content
- Third-party rights violations resulting from your content
- Personal data of third parties contained in your content
6.2.2. We do not pre-moderate or control content.
6.2.3. Upon receiving substantiated complaints, we act in accordance with Section 18 (Complaints Procedure).
6.3. Your Liability for Content:
6.3.1. You are fully responsible for lawfulness of your content, including:
6.3.2. You warrant you will NOT use the Service for:
- Processing special categories of personal data without explicit consent
- Uploading illegal content
- Violating applicable law
6.3.3. When creating public links, you are additionally responsible for:
- Having lawful basis for publication
- Obtaining necessary consents for publishing personal data
- Compliance with data protection laws
6.4. Business Use Liability:
6.4.1. When using the Service for processing third-party personal data:
Obtaining consents for international data transfers (if applicable)
The Rights Holder is responsible as processor for:
6.4.2. Detailed business use liability terms are in Appendix No. 1.
6.5. Limitations of Liability:
6.5.1. The Rights Holder is NOT liable for:
- Internet connection quality issues
- Technical problems on your side
- Actions of third-party services (speech recognition, translation, payment, hosting)
- Data loss due to your actions
- Lack of lawful basis for your processing of third-party data
- Content violations
6.5.2. We are not liable for force majeure events:
- DDoS attacks, hacking (if reasonable security measures were in place)
- Legal changes making Service provision impossible
- Government blocking or restrictions
- Infrastructure failures
- Natural disasters, war, terrorism
6.6. Liability Cap:
6.6.1. Our total liability for all claims under these Terms shall not exceed the amount you paid for the last 3 months of Service use.
6.6.2. We are NOT liable for indirect damages, lost profits, or reputational harm, even if advised of such possibility.
6.6.3. These limitations do not apply to:
- Intentional harm
- Personal injury
- Cases where limitation is prohibited by applicable law
6A.1. Your Indemnification Obligation:
You agree to indemnify, defend, and hold harmless the Rights Holder from all losses, expenses, and costs (including legal fees, fines, third-party payments) arising from:
6A.2. Rights Holder's Indemnification Obligation:
We will indemnify you for documented losses caused by:
- Our breach of security requirements for your personal data
- Processing your content contrary to these Terms
- Unauthorized disclosure of your personal data
Indemnification is limited per Section 6.6.
7.1. Service Intellectual Property:
All intellectual property rights in the Service (software, design, trademarks, etc.) belong to the Rights Holder.
The User is granted a limited, non-exclusive, non-transferable license to use the Service.
7.2. User Content:
You retain all rights to your content. By using the Service, you grant us a limited license to store, process, and display your content solely for Service provision.
7.3. Prohibited Activities:
You may NOT:
- Copy, modify, or create derivative works from the Service
- Reverse engineer, decompile, or disassemble the Service
- Remove copyright notices
- Use the Service to compete with the Rights Holder
- Resell or sublicense access
8.1. You may terminate at any time by deleting your Account.
8.2. We may terminate or suspend your access for:
- Terms violations
- Illegal activity
- Non-payment
- Extended inactivity (12+ months)
8.3. Upon termination:
- Your access is revoked
- Synchronized content is deleted within 24 hours
- Transaction data is retained as required by law (5 years)
- Refunds are processed per Section 9
9.1. Refunds are available within 14 days of purchase if:
- You have not actively used the Service, OR
- Service was significantly unavailable due to our fault
9.2. Refund requests: hello@hedyos.com
9.3. Refunds are processed within 10 business days.
9.4. No refunds after 14 days or for significant Service use.
10.1. We may modify the Service with reasonable notice.
10.2. Major changes (feature removal, pricing) require 30 days notice.
10.3. If you disagree with changes, you may terminate before they take effect.
11.1. Support is available at: hello@hedyos.com
11.2. Response times depend on subscription tier.
11.3. Support is provided in Russian and English.
12.1. The Service integrates with third-party services (speech recognition, translation, LLM, payment).
12.2. Your use of third-party services is governed by their terms.
12.3. We are not responsible for third-party service availability or quality.
12.4. Current list of services: https://hedyos.com/docs/services
13.1. Data processing is governed by our Privacy Policy.
13.2. We implement security measures per industry standards.
13.3. We comply with GDPR, CCPA, and other applicable data protection laws.
13.4. For data protection inquiries: hello@hedyos.com
14.1. We encourage resolving disputes amicably.
14.2. Disputes shall be governed by the laws of [applicable jurisdiction based on user location].
14.3. For EU consumers: You may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/
14.4. Nothing in these Terms affects your statutory consumer rights.
15.1. We may update these Terms periodically.
15.2. Material changes require 30 days notice via email or Service interface.
15.3. Continued use after changes constitutes acceptance.
15.4. If you disagree, terminate before changes take effect.
16.1. These Terms constitute the entire agreement.
16.2. If any provision is invalid, other provisions remain in effect.
16.3. Our failure to enforce a right does not waive it.
16.4. These Terms are not assignable by you without our consent.
16.5. We may assign these Terms in connection with merger or acquisition.
Individual Entrepreneur Andrey Boldyrev
18.1. If you believe your rights were violated by content in the Service, contact: hello@hedyos.com
18.2. Complaint should include:
- Your name and contact details
- Description of alleged violation
- Evidence (if available)
- Your requirements
18.3. We will:
- Review the complaint within 5 business days
- Investigate validity
- Contact the user who posted disputed content
- Request proof of lawful processing within 3 business days
- Block access to content if proof is not provided
- Respond to complainant with results
18.4. Note:
- HedyOS does not store audio files
- We can only remove transcription text stored on servers
- Original audio is stored locally on user devices
19.1. If you use the Service on behalf of an organization:
- Your organization is the data controller
- HedyOS is the data processor
- Appendix No. 1 (Data Processing Agreement) applies
19.2. Organization responsibilities:
- Obtain necessary consents or have lawful basis
- Include information about processors in privacy policy
- Train employees on data protection
- Bear full responsibility for employee actions
19.3. Full terms in Appendix No. 1.
(Available separately for business customers)
This Data Processing Agreement governs the processing of personal data when the Service is used by organizations. It includes:
For the full Data Processing Agreement, contact: hello@hedyos.com
By using the HedyOS Service, you confirm that you have read, understood, and agree to these Terms of Service.